Frequently asked questions to help you buy a voucher, a gift box or an item - VILLA CLARISSE
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase, in digital format. You also receive a gift pouch at your home. Enjoy this unique experience with VILLA CLARISSE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital version or as a gift pouch delivered to your home, for a convenient and personalized shopping experience at Villa Clarisse.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift box delivered directly to the recipient without them knowing the amount. Simply check the 'Hide the amount' option when placing your order at VILLA CLARISSE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order, according to your preferences at VILLA CLARISSE.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different beneficiaries. Each box will be personalized according to your instructions and sent in digital version immediately, with a gift pouch to your home. Take advantage of this opportunity to offer unforgettable stays at the VILLA CLARISSE establishment.
How do I create a group fund and invite people?
To create a kitty and offer a stay at Villa Clarisse, select the dedicated option during your online purchase. You can then invite participants by email or via a shareable link to contribute together to this memorable gift. Villa Clarisse offers customizable gift boxes to discover the Île de Ré at your leisure.
How can I choose the amount for a gift card?
To offer a gift voucher at Villa Clarisse, you can choose from the predetermined amounts of the available gift boxes, ranging from €515 to €1,645 for two people. These options include stays, dinners at the George's restaurant, and spa treatments, for a tailored experience in Saint-Martin-de-Ré.
How can I log in to my account?
To access your account on our online store, use your email address and password on the login page. If you have forgotten your password, use the reset option available on the page. Enjoy your shopping experience at VILLA CLARISSE.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at VILLA CLARISSE.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time to please your loved ones. They will all be included in your order and delivered simultaneously, according to your choice of digital or physical delivery, at VILLA CLARISSE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our VILLA CLARISSE website.
How do I purchase or give a gift box?
To offer a Villa Clarisse & Spa gift box, select your box from our stays, dinners or treatments, customize it with a message and complete your order online. You will immediately receive a digital box and a paper version at your home to give to your loved ones, valid for one year to discover the Île de Ré in our establishment VILLA CLARISSE.
Can we give a gift certificate and let the recipient choose the experience?
With a gift box from Villa Clarisse, the recipient can choose among our different experiences, such as a stay, a dinner at George's restaurant, or a relaxing moment at the spa, to fully enjoy the Île de Ré.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the conditions of your gift box. You can reserve your dates at Villa Clarisse and enjoy your getaway with peace of mind.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. Our team will respond within 48 business hours to assist you best with your experience at Villa Clarisse.
Is the gift box customer service reachable by phone?
The customer service of Villa Clarisse & Spa is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at VILLA CLARISSE.
Is there an online chat available for questions about gift boxes?
An online chat is available to answer your questions about our gift boxes. The opening hours are displayed on the contact page of our establishment VILLA CLARISSE.
Is there a dedicated customer service for gift boxes?
Our customer service team is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form. Enjoy your stay at Villa Clarisse & Spa in Saint-Martin-de-Ré.
Is there a dedicated FAQ for gift boxes?
Here you will find answers to your questions about using your gift box for Villa Clarisse & Spa. This guide explains how to book your dates and make the most of your stay, dinner, or treatment at our VILLA CLARISSE establishment.
Is spa access included in my gift box?
Access to the spa is included in certain gift boxes from Villa Clarisse & Spa, such as the Escapade Rétaise or the Romance en Ré. Check the services included in your gift box to make the most of it.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box at Villa Clarisse & Spa enjoys the same services as other clients, subject to the conditions of the VILLA CLARISSE establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box or in the accompanying information booklet. You will find there stays, dinners at the restaurant George's, spa treatments, and bike escapades to discover the Île de Ré, offered by our establishment VILLA CLARISSE.
Is parking included in my gift box?
Parking is not included in your Villa Clarisse & Spa gift box. Please check the booking conditions to confirm this information.
Is breakfast included in my gift box?
Breakfast is included in some of the Villa Clarisse & Spa gift boxes, such as the Discovery Stay. Check the services included in your gift box to fully enjoy it during your stay at the Villa Clarisse & Spa.
Is special attention given to the recipient of a gift box?
At Villa Clarisse & Spa, special attention is given to gift box recipients, with tailored services for a personalized and intimate stay. You can enjoy a bike ride, a dinner at George's restaurant, or a relaxing moment at the spa, depending on the chosen gift box. These services are designed to offer you a unique and rejuvenating experience at our Villa Clarisse establishment.
Is a welcome drink included in my gift box?
Villa Clarisse & Spa offers a welcome drink to its guests. Enjoy this gesture to start your stay smoothly at our Villa Clarisse establishment.
Should we bring towels to the Spa?
The towels are provided by the establishment during your spa session at Villa Clarisse & Spa in Saint-Martin-de-Ré.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple gift boxes for your employees and customize them according to your wishes. Our gift boxes are available online and allow you to offer a stay, a dinner, or a moment of well-being on the Île de Ré, in our establishment VILLA CLARISSE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. Villa Clarisse & Spa offers immediate digital delivery or a gift pouch version at home, for quick and personalized delivery.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at VILLA CLARISSE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Villa Clarisse offers custom solutions for corporate committees, with preferential rates and customization options, to provide your employees with a wellness or gourmet getaway on Île de Ré. Gift boxes tailored to your needs are available for stays, dinners, or spa treatments at our Villa Clarisse establishment.
How do I correct an incorrect email address for a gift box?
Updating the email address associated with your gift box is possible by providing your order number and the new details. The establishment's conditions apply for this modification at VILLA CLARISSE.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review about your stay at the Villa Clarisse & Spa. Your feedback helps us continuously improve our service and facilities at our establishment, VILLA CLARISSE.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms on our website or directly with the VILLA CLARISSE establishment.
Is there a dress code for the gift box?
For George's restaurant at Villa Clarisse, smart attire is recommended. Villa Clarisse & Spa in Saint-Martin-de-Ré favors a chic and contemporary atmosphere, where well-being and elegance are the order of the day.
From what age can I get a treatment?
The minimum age to receive a treatment at Villa Clarisse & Spa is generally 16 years old. This information should be confirmed at the time of booking, depending on availability and the specific conditions of the VILLA CLARISSE establishment.
Is it absolutely necessary to make a reservation?
Reservation is required to enjoy your gift box at Villa Clarisse.
How can one access the hotel from the airport?
To access the Villa Clarisse hotel from the airport, it is recommended to plan a car or taxi ride, as the station is located approximately 30 minutes from La Rochelle Airport. The Villa Clarisse establishment is situated in the heart of Saint-Martin-de-Ré, in an intimate and preserved setting.
Is the establishment accessible to people with reduced mobility?
Villa Clarisse & Spa, located in the heart of Saint-Martin de Ré, offers 9 rooms and suites with minimalist, chic, and contemporary decor. Accessibility for people with reduced mobility depends on the facilities of the VILLA CLARISSE establishment.
Are pets allowed in the establishment?
Villa Clarisse & Spa in Saint-Martin-de-Ré welcomes pets, but it is recommended to check the specific conditions directly with the VILLA CLARISSE establishment.
Where can I find the menus?
The menus for George's restaurant are available on the VILLA CLARISSE establishment's website. You can view them directly online to discover the delights that await you.
What are the hours of operation?
The opening hours of VILLA CLARISSE & Spa vary depending on the services. You can enjoy a romantic dinner at the George's restaurant or book a spa treatment. Specific hours are available on the VILLA CLARISSE establishment's website.
Is there parking available near the establishment?
Villa Clarisse & Spa does not have a private parking lot, but parking spaces are available right next to the establishment on the streets of Saint-Martin-de-Ré. You will thus be able to fully enjoy your stay at Villa Clarisse & Spa.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Villa Clarisse & Spa in Saint-Martin-de-Ré can be delivered by email or by mail according to your choice. You will immediately receive a digital gift box by email, and a gift pouch version can be sent to your home. The lucky recipient can then book their dates at the VILLA CLARISSE establishment.
Is postal delivery offered?
We offer to send our gift boxes by post. You will receive a gift pouch version at your home, and the lucky recipient can book their dates at the VILLA CLARISSE establishment.
In addition to gift boxes, is it possible to order or have items delivered?
At Villa Clarisse, we offer only gift boxes for stays, dinners, or in-room or spa treatments. These boxes allow you to discover the Île de Ré at our establishment, Villa Clarisse.
Is the gift box available in physical format?
You can choose between a digital gift box or a physical format to offer a stay at Villa Clarisse & Spa. The physical version will be sent to your home, while the digital version is available immediately. Take advantage of this opportunity to discover Île de Ré with VILLA CLARISSE.
Is the box presented in a neat packaging?
The Villa Clarisse gift box is presented in an elegant pouch, offering a carefully crafted and refined unboxing experience, much like the VILLA CLARISSE establishment.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for Villa Clarisse & Spa. The recipient will receive an email with their gift voucher, valid for one year, which they can use to book their stay, dinner, or spa treatment in Saint-Martin-de-Ré.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our online store. The digital version is sent immediately, and a gift pouch can be delivered to your home. Take advantage of this option to offer a stay at Villa Clarisse & Spa in Saint-Martin-de-Ré.
Do you deliver gift boxes internationally?
The gift boxes from Villa Clarisse & Spa in Saint-Martin-de-Ré are delivered internationally, with varying shipping costs and delivery times depending on the destination. You can choose between an immediate digital dispatch or a gift pouch version delivered to your home, for a relaxing and discovery experience of the Île de Ré.
What are the delivery times for gift boxes by mail?
The VILLA CLARISSE & Spa gift boxes are sent immediately in digital version and in gift packaging to your home. Delivery times depend on your delivery address and postal services, at our establishment VILLA CLARISSE.
Is it possible to schedule a delivery date?
You can schedule the sending date of your Villa Clarisse gift box during your order. The box is sent immediately in digital version, and a gift pouch can be sent to your home. The lucky recipient can then book their stay dates at Villa Clarisse.
Is express delivery available?
The delivery of your gift box can be done immediately in digital version or as a gift pouch sent to your home. You will thus be able to offer a getaway at Villa Clarisse & Spa in Saint-Martin-de-Ré.
How can I track my order?
To track your order, log in to your account on our website. Your gift box will be sent to you immediately in digital format, and you can receive a gift pouch at your home. The recipient can then book their dates at the VILLA CLARISSE establishment.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. The digital version is sent immediately, while the gift package is shipped to your home. Take advantage of this flexibility to offer an unforgettable stay at Villa Clarisse & Spa.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days from the date of purchase. Your gift box will be sent digitally immediately after your order, and the gift pouch version will arrive at your home within this time frame, at our establishment VILLA CLARISSE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid and you can use it for a new reservation according to the conditions of the establishment VILLA CLARISSE.
Can my gift box be extended if not used?
The extension of your gift box is not possible, as it is valid for one year from the date of purchase. You can book your stay dates directly with the VILLA CLARISSE establishment.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the VILLA CLARISSE establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. Villa Clarisse & Spa in Saint-Martin-de-Ré offers stays and wellness experiences in an intimate and refined setting, at the heart of Île de Ré.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and conditions of the VILLA CLARISSE establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking, according to the conditions of the establishment VILLA CLARISSE.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. Villa Clarisse & Spa in Saint-Martin-de-Ré welcomes you in an intimate and refined setting for a rejuvenating stay on Île de Ré.
Can I convert my gift box into a gift card?
Villa Clarisse gift boxes cannot be converted into gift certificates. However, you can use them to book an experience at our establishment, such as a stay, a dinner at George's restaurant, or a spa treatment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Villa Clarisse offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings. You can discover the available offers directly on our website to make your loved ones happy by offering them a getaway to Île de Ré, at our establishment VILLA CLARISSE.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Villa Clarisse offers gift boxes suitable for various occasions, such as birthdays or getaways with friends. You will find bike stays, romantic dinners, or relaxing moments at the spa, for unforgettable moments on Île de Ré. Discover our selection of gift boxes to offer a unique experience to your loved ones at VILLA CLARISSE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by Villa Clarisse are official and guaranteed without intermediaries, as they are purchased directly from the establishment. You thus benefit from the best rate and an authentic experience in Saint-Martin-de-Ré.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the VILLA CLARISSE gift boxes correspond to those offered by the establishment, such as stays, dinners at the George's restaurant, or spa treatments. The gift boxes offer an overnight stay with breakfast, bike excursions, gourmet dinners, or moments of relaxation in the room or at the spa, depending on the chosen box. You can offer your loved ones a one-night getaway with breakfast, a romantic dinner at the George's restaurant, or a two-night stay with a bike tour of the island. The gift boxes are valid for one year and can be booked directly at the VILLA CLARISSE establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services included in the VILLA CLARISSE & Spa gift boxes can be exchanged according to the availability and conditions of the establishment. For example, a massage can replace a facial treatment, subject to availability. Exchanges are made directly at the VILLA CLARISSE establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a Villa Clarisse & Spa gift box in Saint-Martin-de-Ré.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. You thus benefit from the best rate directly from our establishment VILLA CLARISSE.
Is payment via group or shared payment possible?
Payment via group funding or shared payment is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal during your order, directly with the establishment VILLA CLARISSE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer you a unique experience at Villa Clarisse & Spa, in Saint-Martin-de-Ré. Each box allows you to enjoy an overnight stay, a meal, or a treatment at our establishment, for an unforgettable getaway on Île de Ré.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as available for the gift boxes at Villa Clarisse & Spa. Check the payment terms when placing your order on the official website of the establishment VILLA CLARISSE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This gives you an advantageous rate and an immediate digital delivery, with the option to receive a gift pouch at your home to give at VILLA CLARISSE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at VILLA CLARISSE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
VILLA CLARISSE guarantees the security of your payments through a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our website. All gift boxes are valid for one year from the date of purchase, and the lucky recipient can book their dates directly with our establishment VILLA CLARISSE.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. This secure payment is directly sent to the establishment VILLA CLARISSE.
Can I receive an invoice after my purchase?
After purchasing a gift box, you will receive an invoice by email. You can also find it in your customer account on the VILLA CLARISSE website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you will immediately receive your gift box in digital version, with a gift envelope sent to your home. Enjoy this exceptional experience at our establishment VILLA CLARISSE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box at Villa Clarisse. Check its validity and usage in the general terms and conditions of our establishment VILLA CLARISSE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate by purchasing directly from the VILLA CLARISSE establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the establishment VILLA CLARISSE.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order on our website. This message will be included with the box for a unique touch, at VILLA CLARISSE.
Can we add options to your gift box offers?
The gift boxes from Villa Clarisse & Spa can be customized according to the available options. You can choose from different experiences, such as stays, dinners at the George's restaurant, or spa treatments, to offer a unique moment to your loved ones.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift boxes sent by mail. Select this option when placing your online order to enhance your gift at VILLA CLARISSE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding. Villa Clarisse & Spa offers gift boxes tailored for a romantic or gourmet getaway on Île de Ré.
How do I request a refund for a gift box purchased online?
For a refund of your gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment VILLA CLARISSE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. The Villa Clarisse gift box is valid for one year and can be booked directly with the establishment.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment VILLA CLARISSE.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, depending on the establishment's conditions. At VILLA CLARISSE, we commit to offering you a personalized and flexible experience for your gifts.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the Villa Clarisse gift boxes, as they concern service provisions. The gift box is non-exchangeable and non-refundable once purchased.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the purchase conditions. At VILLA CLARISSE, the boxes are valid for one year and can be used for stays, treatments, or dinners at our establishment.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be necessary to verify the conditions of the VILLA CLARISSE establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box purchased on our official store is possible according to the general terms and conditions of the Villa Clarisse & Spa.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their gift box before its expiration date, they unfortunately will no longer be able to enjoy it. We invite you to check the establishment's conditions to find out about possible extension options, at our establishment VILLA CLARISSE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of Villa Clarisse & Spa.
How can I redeem the cashback?
To use your gift box, you can directly book your dates at the VILLA CLARISSE establishment. The box is valid for one year from the date of purchase and allows you to enjoy a stay, a dinner, or a treatment at this peaceful haven located in Saint-Martin-de-Ré.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the purchase and reservation conditions. At VILLA CLARISSE, we invite you to check the details on your gift box to know the exact terms.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for Villa Clarisse are neither exchangeable nor refundable. The beneficiary can book their dates at the establishment and enjoy their stay according to availability at our Villa Clarisse.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the gift boxes at Villa Clarisse. We invite you to check the available dates during your booking to fully enjoy your stay.
Is booking with a gift box subject to availability?
Your reservation with a gift box is subject to the availability of the VILLA CLARISSE establishment. To fully enjoy your stay, it is advisable to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password and fully enjoy your experience at VILLA CLARISSE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Villa Clarisse & Spa, have your gift box number ready. This number is required to validate your reservation at VILLA CLARISSE.
Can I use my gift box on the weekend?
Using your gift box at Villa Clarisse on the weekend is possible depending on the establishment's availability. The boxes offer stays and experiences to be enjoyed in an intimate setting, at the heart of Île de Ré, for a romantic or gourmet getaway. Take advantage of this opportunity to discover the island at your leisure, with services tailored to your desires, such as a dinner at George's restaurant or a spa treatment, at our establishment Villa Clarisse.
Can I use my gift box on holidays?
The use of your gift box at Villa Clarisse may vary depending on the establishment's availability. To make the most of your stay, check the reservation dates directly with the VILLA CLARISSE hotel.
Can I freely choose my dates with a gift box?
With a gift box, you can book your dates according to the availability of the VILLA CLARISSE establishment.
Can I book online with my gift voucher?
Booking with a gift box at Villa Clarisse & Spa is done directly with the establishment. You can choose your dates and enjoy your stay according to availability and the terms of the gift box.
Can I make a reservation by phone with my gift box?
Reservation by phone with a gift box is possible according to the establishment's conditions. Beneficiaries can book their dates directly with Villa Clarisse & Spa in Saint-Martin-de-Ré.
Can I make a reservation by email with my gift box?
Booking with a gift box at Villa Clarisse & Spa can be done by phone or through the contact form available on their website. The establishment offers various stay options, including overnight stays with breakfast, dinners at George's restaurant, and spa treatments, for a relaxing and discovering experience of Île de Ré.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment VILLA CLARISSE.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, such as a stay or a dinner at the restaurant George's in our establishment VILLA CLARISSE. Any additional charges or options, such as spa treatments or additional activities, are at your expense.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It is valid for one year for an unforgettable experience at Villa Clarisse & Spa in Saint-Martin-de-Ré, where you can enjoy stays, in-room or spa treatments, or a romantic dinner at George's restaurant.
Can my gift box be used all at once?
Your gift box can be used in one go. The terms of use are specified in the conditions of the VILLA CLARISSE establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for an overnight stay or a dinner at the restaurant George's of our establishment VILLA CLARISSE.
Is my gift box valid in only one establishment?
Your gift box is valid for one night or a dinner at our establishment VILLA CLARISSE in Saint-Martin-de-Ré.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. The Premier and Deluxe suites offer a relaxing and discovering experience of Île de Ré, with spa treatments and gourmet moments at George's restaurant. To learn about the available options, check the conditions of your gift box and availability during your reservation at Villa Clarisse.
Can someone else use my gift box?
The gift box is personal and can only be used by the designated beneficiary. You can book your dates directly with the VILLA CLARISSE establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the conditions of your gift box. The terms are specified at the time of booking at our establishment VILLA CLARISSE.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Villa Clarisse & Spa, you may be asked to present an ID according to the establishment's conditions.
Do you accept pets?
Villa Clarisse & Spa in Saint-Martin-de-Ré does not allow pets in its rooms and suites to preserve the comfort and well-being of all its guests.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will be able to choose your stay dates and enjoy your getaway at Villa Clarisse & Spa in Saint-Martin-de-Ré.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest and enjoy your stay at Villa Clarisse & Spa.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments, subject to the availability of the VILLA CLARISSE establishment.
What are the check-in and check-out times?
At Villa Clarisse & Spa, check-in is from 15h and check-out is before 12h. These hours apply to all stays booked with a gift box at our establishment VILLA CLARISSE.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You can enjoy an overnight stay in a room or suite, a dinner at George's restaurant, a spa treatment, or a bike ride to discover Île de Ré, depending on the offer selected at our establishment VILLA CLARISSE.
What is the difference between a gift box and a free amount voucher?
At Villa Clarisse, a gift box allows you to choose from predefined experiences such as an overnight stay, a dinner at George's restaurant, or a spa treatment, while a voucher with a free amount gives you the freedom to pay for a service up to the chosen amount, for a custom stay on Île de Ré.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to offer a stay at Villa Clarisse & Spa in Saint-Martin-de-Ré.
How do I use a gift box during booking?
To use your gift box at Villa Clarisse & Spa, the beneficiary can book their dates directly with the establishment by mentioning the unique code provided with the box. Specific conditions are detailed at the time of purchase and are valid for use at our establishment VILLA CLARISSE.
Can the gift box be transferred to a third party?
The VILLA CLARISSE gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly in your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box may be considered according to the conditions of the VILLA CLARISSE establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment VILLA CLARISSE.
What is the validity period of a gift box?
The Villa Clarisse & Spa gift boxes are valid for one year from the date of purchase, thus offering a year to plan and enjoy a getaway in Saint-Martin-de-Ré.
Are children allowed?
Villa Clarisse & Spa welcomes children in its establishment. For more specific information about the services and facilities dedicated to them, you can consult the description of our gift boxes or the Villa Clarisse website.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not use the full value of the gift box, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the VILLA CLARISSE establishment.
Is the spa access private?
Access to the spa at Villa Clarisse & Spa is included in certain gift sets, such as the Escapade Rétaise or the Romance en Ré, for a complete relaxation experience during your stay.
What types of gift boxes do you offer?
At Villa Clarisse, we offer gift boxes for stays in hotel-restaurants, romantic nights, gourmet getaways, or wellness experiences. You can give stays of one or two nights, dinners at the George's restaurant, spa treatments, or bike escapades to discover Île de Ré. These gift boxes are customizable according to your wishes and are valid for one year at Villa Clarisse.